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Frequently asked questions

  1. Q

    What is your turnaround time?

    A

    Turnaround time for most products is within 3 business after approved artwork.
  2. Q

    What are Grommets?

    A

    What are grommets? Grommets are aluminum or brass rings that are placed around the banner for hanging with hooks or rope.
  3. Q

    What are your banners made of?

    A

    We use 13 ounce heavy duty vinyl banner material.
  4. Q

    What type of payments do you accept?

    A

    We accept VISA, MasterCard, American Express, Discover, PayPal and cash.
  5. Q

    Is your site secure?

    A

    Yes, our site is secure. In addition to using an https connection through the checkout process, we use SSL Certificates from Network Solutions to provide the strongest encryption available. You will notice the Network Solutions seal on the page where you enter your email address to begin the checkout process, as well as on the page where you enter your credit card information. If you click on the seal you will see up to date security information about our site. If you prefer, you can place your order online, then call us with the credit card information after you've placed the order.
  6. Q

    What types of files do you accept to be printed?

    A

    The files that will print the best are vector-based .cdr, .eps, .ai, .pdf, or .ppt files. Otherwise, any image file will work just fine (such as a .jpg, .gif, .bmp, .psd, etc.) as long as they are at least 100 dpi in resolution at actual size.
  7. Q

    Why isn't my order added to the shopping cart?

    A

    Our shopping cart uses cookies to keep track of your order. Please make sure that cookies are enabled on your Web Browser (Internet Explorer, Netscape Navigator, etc.). Please note that certain internet security software such as Norton Antivirus, Norton Internet Security and other firewall/anti-pop-up programs can interfere with ordering. We recommend that you temporarily disable them (right click on the icon on your taskbar and select disable) and then try to order again. It might also be necessary to delete the temporary internet files and cookies after making these changes.
  8. Q

    How do I apply vehicle magnets?

    A

    Affix to smooth, flat or gently curved metallic surfaces. Make sure the entire magnet is flat against the metal surface. Do not place over protrusions (molding, decals, pin striping, etc.) or concave areas. The magnet itself should be at a room temperature of 60°F (16°C) or above when installed to achieve best results. If you place the magnet in the wrong position, completely remove the magnet from the surface and re-affix. Lift at sides and not at corners to remove. Do not pull the magnet across the surface, or it may scratch your vehicle. Do NOT use on non-metallic body fillers, simulated wood grain siding and repainted surfaces. NOTE: Doors and panels on some vehicles are not made of steel. This product will not work on aluminum and plastic surfaces.
  1. Q

    What color mode should my files be for printing?

    A

    YOUR FILES MUST BE IN CMYK COLOR MODE! It is very important for you to understand that due to differences in monitor calibrations, quality, and various specifications, some printed colors may not always match the colors displayed on your computer screen. To have the closest match between your desired color and your printed material, all of your files must be first converted to CMYK color mode.
  2. Q

    What is the difference between CMYK and RGB color modes?

    A

    RGB color mode is associated with electronic displays, like your CRT, LCD, or TFT computer monitors, along with your digital camera, scanner, iPad, iPod, and smart phones. ALL printers in the world can only print in CMYK color mode! CMYK uses the ink colors Cyan, Magenta, Yellow, and Black to in various amounts to create all of the necessary colors when printing images. RBG colors will print duller and darker. RGB MUST be converted to CMYK.
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