Because we customize products, we cannot offer refunds.  


Cancellation of Print Orders

If an order needs to be cancelled, please send an email at info@copperheadsigns.com at the earliest possible time. A written request is required for cancellations and cancellation request cannot be made over the phone.

If orders have been processed and printed, a 50% ink and substrate fee will be applied to the total refund. This is done since the Buyer’s signage is not able to be sold to another party


Regarding Digital Proofs

If an order is placed through the Online Design Center, a digital proof is automatically sent to the email provided at checkout. This will serve as the final proof. All proofs are final. This proof will be printed as is, if payment is applied and there are no issues with image pixelation. The Buyer will be contacted through email if there are issues with pixelation.

If an order is placed through the store website, the Buyer will receive a proof through the email provided at checkout. The artwork will be checked for pixelation and the Buyer will be notified if there are any issues with the artwork. All proofs are final.

 

Returns

Regarding Pick-up Orders


If the Buyer has requested a pick-up from our location, it is the buyer’s responsibility to retrieve the ordered items in a reasonable amount of time. Xtreme Graphics is not a storage facility for signage. Signage that is not picked up within 14 days will be discarded. If the Buyer is unable to retrieve the items within the allotted timeframe, please notify us so accommodations can be made.